Breez is showing offline.

If your Breez is showing offline in Cielo Home App, this might be due to:

1. Unavailability of internet on your Wi-Fi network.  Check to see if there is a stable working internet available. Stable working internet connection is the primary requirement for Cielo Breez to work properly. 

2. The password you entered for the home Wi-Fi router during Breez registration process is incorrect or Breez is unable to connect to the desired Wi-Fi network. 

To resolve this problem, go to your Smartphone Wi-Fi Settings and see if Breez Wi-Fi is still showing in the Wi-Fi List. If yes,

1. Open Cielo Home App.
2. Tap on the Breez device for which you want to change the Wi-Fi network. On the device control screen, tap on the 'Settings' icon.
3. In Device settings tap on 'Device Wi-Fi' then on 'Change Wi-Fi'. A List of available Wi-Fi networks around the device will appear.
4. Choose your desired Wi-Fi network, enter its password to complete the Wi-Fi configuration process.
5. Breez will appear "Online" after successfully connecting to a Wi-Fi with stable internet connection.

3. There might be a problem with your Wi-Fi router. Make sure that there is no proxy server or authentication server configured on your Wi-Fi network as Breez will not work with Captive portals. 

OR

Some of the ports on your Wi-Fi router may be blocked. Please make sure that the following ports are not restricted on your Wi-Fi router:

• TCP: 9998
• UDP: 9999
• HTTPS: 443
• HTTP: 80

Note: Your internet provider may have a built-in firewall or proxy. In this case, please check with your ISP.