Cielo Smart Controller's name should be compatible with Alexa. Please note that Alexa does not understand names with special characters or numbers. (During the integration of Cielo Smart Controller with Alexa if you face any issues, please check that there are no special characters used in the name of your Cielo Smart Controller in the Cielo Home app).
It only understands simple English names for devices. To use Alexa with Cielo Smart Controllers, we recommend users to name these devices accordingly. Following guidelines must be followed for Alexa to be able to control your Cielo Smart Controllers for your air conditioners & heat pumps:
- Use names with alphabets only. For e.g. “Bedroom”, “Bed Room”, “bedroom”, “bed ROOM” all are unique in writing but not in hearing. Alexa will hear “bedroom” for all these names. Alexa will only send the command to the device that comes first in the search if there are two devices with similar names.
- Alexa will not be able to identify device if there are any spell mistakes, for e.g. “bedroooom”.
- Alexa will not be able to identify names with special characters or numeric, e.g. “b3dr00m”, “bedrom.”
In case you have more than one device in your account please ensure all registered devices have no special characters or numbers in them. Alexa will not recognize a single device as long as all devices have simple English names.
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