Breezi (Smart Wi-Fi USB Dongle) is blinking twice with large intervals and is showing offline in Cielo Home App.

Blinking twice with large intervals on Breezi (Smart Wi-Fi USB Dongle) indicates that it is connected to a Wi-Fi network that doesn’t have an internet connection. This is why it is showing offline in Cielo Home App. Keep in mind that Breezi (Smart Wi-Fi USB Dongle) will continue to blink on this pattern till the time it gets the internet access from its configured Wi-FI network.  

You can perform following actions under given scenario:

Configure your Cielo Breezi (Smart Wi-Fi USB Dongle) to another Wi-Fi network that has an internet access. For this:

• Open Cielo Home App.
• On the home screen, tap on the 'Settings' icon of the device for which you want to change the Wi-Fi network of. 
• Press 'Device Wi-Fi' and then 'Change Wi-Fi'. List of available Wi-Fi networks around the device will appear.
• Choose your desired Wi-Fi network, enter its password to complete the Wi-Fi configuration process.

If the problem still persists, there might be one of the two scenarios:

1. Make sure that there is no proxy server or authentication server configured on your Wi-Fi network as Breezi (Smart Wi-Fi USB Dongle) will not work with Captive portals. 
2. Some of the ports on your Wi-Fi router may be blocked. Please make sure that the following ports are not restricted on your Wi-Fi router:

• TCP: 9998
• UDP: 9999
• HTTPS: 443
• HTTP: 80

Note: Your internet provider may have a built-in firewall or proxy. In this case, please check with your ISP.