How can I install & register Cielo Breez Max? – Cielo Customer Support

Installation Process

Cielo Breez Max can be mounted on a wall using the backplate or placed on a table using the table stand (both included in the box).

Note: Before finalizing the placement, it is recommended to first power up, register, and test the device to ensure signals can easily reach the AC.

For optimal placement and control:

Make sure Breez Max is within the line of sight of your AC.
To avoid deviated sensor readings, do not place Breez Max where it may be exposed to excessive
sunlight or other heat sources.

Special Note: It is strongly advised that whenever there is a need to use the remote control for AC/heat pump, point it towards Breez Max while performing any action. This way, your AC/heat pump and Cielo Home app will always be in sync.

Powering Up

Breez Max can be powered up using a 5V adapter (always use the provided power adapter and USB cable for optimal results) or via a 24V connection using an external transformer.

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Please DO NOT use any other voltage level to power up Breez Max. Please choose ONLY ONE power-up option, i.e., either 5V OR 24V.

Powering Up Using 24V Connection

Step 1: Switch off the power by using the circuit breaker. This is very important for your safety.
Step 2: Find a point where 24V is available (In case of non-availability of 24V point, you can either DIY or consult a professional installer). Ensure that the chosen point is also in the line of sight of your AC.

Note: Please DO NOT use any other voltage level to power up Breez Max.

Step 3: Take out the wires through the hole in the middle of the backplate. Screw in the backplate using the provided pair of drywall anchors and screws.

Step 4: Cielo Breez Max has two terminals marked as Rc and C on its backplate. Insert red wire
into Rc and black wire into C from the side (press the terminal block buttons for ease of insertion).

Step 5: Align your Cielo Breez Max with the backplate and press gently to fix it properly.

Your installation is complete. Please switch on the power from the circuit breaker.

App Installation & Registration

Device registration process connects Breez Max to your home Wi-Fi network through the Cielo Home app.

Prior to App Installation

For your phone:

Make sure your smartphone’s Bluetooth is turned ON.
Make sure your smartphone’s Wi-Fi is turned ON.
Make sure your smartphone has internet access.

For your Wi-Fi router:

Make sure you have a working internet connection on your Wi-Fi router.
Make sure there is no proxy server or authentication server configured on your internet connection.
Make sure there is no captive portal on your Wi-Fi router.

Note: Make sure IP isolation or client isolation is turned OFF on your Wi-Fi router.

Install the ‘Cielo Home’ app from the App Store/Play Store.
Log in to the app if you already have an account; otherwise, create one using the sign-up option.

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Note for iOS users

For iOS 13.0 & above, location permission is required to complete the registration process. You may disable it later.

Note for Android users

For Android OS 8.1 and above, location permission is required to complete the registration process. You may disable it later.

Open the Cielo Home app, tap ‘Add Device’ on the home screen, and select Breez Max from the list of devices.

Step 1: Tap on 'Continue' to start the registration process.

Step 2: Please give necessary permissions and tap 'Continue', Breez Max will appear on the screen. Tap connect.

Step 3: Tap ‘Connect’ to proceed.

Step 4: Name your device and tap 'continue.'

Note: In case Breez Max does not appear, touch and hold the Power and Temperature Up buttons simultaneously for 6 seconds. The Bluetooth icon on the screen should start blinking, and the app will automatically move to the next screen.