Getting Started
- Search for ‘Cielo PRO’ on App Store (iOS) or Google Play Store (Android).
- To access the Cielo PRO web app, visit: pro.cielowigle.com
Signing Up for the First Time
Open the Cielo PRO app and sign up to create a new account.
Step 1: Enter your email address.
Step 2: Create a secure password and confirm it to proceed.
Step 3: A 6-digit code will be sent to your registered email. Enter this code in the app for verification and tap on ‘Continue’.
Registration
Register as a Company
Choose this if you are setting up a centralized account for an HVAC business with multiple technicians.
- Create a company profile to link all your technicians under a single platform.
- Seamlessly track installations and manage your employees, customers, and device hand-offs.
Step 1: Select ‘Register as a Company’.
Step 2: Enter your contact details.
Step 3: You’ll be taken to the Join or Set Up Company screen.
How to Join a Company
Step 1: Use the search bar to find your company.
Step 2: The company details will be displayed. Tap ‘Join Company’.
The company admin will be notified of your request.
Step 3: Your request will appear as pending in the Cielo PRO App. Once the company admin accepts your invitation, you'll be automatically notified via email.
Check the Status of Your Request
If you’ve requested to join a company in the Cielo PRO App, you can easily check whether your request is pending or approved.
Tap the ‘Settings’ icon at the top right > Tap 'Company Details'.
If your request is still pending, it will be indicated.
If your request is accepted, the company details will be displayed.
How to Set Up a New Company
Step 1: Tap ‘Setup As a New Company' to create a new profile for your business.
Step 2: Enter the company details, phone number, and address.
Step 3: Add your company logo to display your business information in the homeowner’s app.
Register as an Independent HVAC Pro
If you are not affiliated with any HVAC company, you can also register as an Independent HVAC Pro in the Cielo PRO App.
An individual account allows you to manage your installations and customer profiles in one place. It also helps you maintain direct connections with your customers, making it easier to provide faster support and service.
Step 1: Select ‘Register as an Individual’.
Step 2: Provide contact details and complete address. Tap ‘Continue’ to proceed.
Step 3: Add your logo to display your details on the homeowner's thermostat and app.